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Partner Playbook
Cosmetics Edition

Demo it. Show it. Close it.

Everything you need to walk a cosmetics client through ComplianceWorxs live — MoCRA-grounded sample records, the three conversations that convert, and the exact pay math behind every referral.

Inspection Response Record
$497
Your commission
25%
Paid
Net 30
The gap you're selling against

MoCRA turned cosmetics from a self-regulated category into an inspection-governed one. Most brands are still documenting like the old regime. The gap is no record of decision logic at the moment of action — and FDA now has the authority to ask for it.

Your client has product listings registered. Facility registration filed. Safety substantiation files somewhere on a server. What they don't have — and what an FDA investigator is now empowered to demand — is a record that shows who authorized a specific decision, based on what evidence, and why it was justified at the moment the decision was made. Safety substantiation. Adverse event determination. Serious vs. non-serious classification. Recall triggers. That's what ComplianceWorxs produces. That's what you're referring clients to.

Quick primer — the regulatory frame your client now operates in

Four MoCRA pillars. Five decisions. One gap.

Your client knows MoCRA exists. What they may not have mapped is where the structural failure points are under inspection. This is the frame.

Pillar 1
Facility & Product Registration
FD&C Act §607 / §607(c). Facility registration, product listing, responsible person designation. Deadlines already in effect.
Pillar 2
Safety Substantiation
FD&C Act §608. Records establishing adequate substantiation of safety for each cosmetic product. Must be maintained and producible upon request.
Pillar 3
Adverse Events & Serious AE Reporting
FD&C Act §605. Serious AE reports to FDA within 15 business days. Six-year record retention on all AEs. Classification decisions now discoverable.
Pillar 4
cGMP & Recall Authority
FD&C Act §606 / §609. Proposed cGMP rule (Dec 2025), final expected 2026–2027. Mandatory recall authority now live under §609.

Investigators don't audit systems — they test specific decisions. These are the five decision points where cosmetics programs structurally break down under MoCRA inspection, and where a defensible authorization record is either present or absent:

  1. Safety substantiation sufficiency — Who determined this product's safety substantiation record is adequate, based on what evidence, and against what criteria?
  2. Adverse event classification — Who decided this complaint was non-serious (not requiring 15-day FDA report) vs. serious? On what basis, and who else reviewed that call?
  3. Responsible person designation & change — Who authorized the designation or change of the responsible person on record, and what review preceded it?
  4. Ingredient change or supplier substitution — Who authorized a change in ingredient source, grade, or supplier without triggering re-substantiation of product safety?
  5. Recall initiation (or decision not to) — Who evaluated the adverse event cluster, stability failure, or contamination signal and authorized the go/no-go on voluntary recall before FDA compelled it?
01 — The Tools

Three free tools. Each does a different job.

You don't have to sell ComplianceWorxs. You point your cosmetics client to the right tool at the right moment, and the tool does the work. Here's what each one is for.

Door-opener for systemic exposure

Decision Trail Assessment

A 20-question inspection simulation. The ComplianceWorxs platform was originally built for pharma 21 CFR 211 decisions, but the underlying logic maps directly to MoCRA. Your client works through three real records: their most recent safety substantiation review, their last adverse event classification, and their most recent ingredient or supplier change authorization. The results page shows them exactly where their decision trail won't hold up if FDA asks for it.

Bridging for your client: "The assessment uses pharma vocabulary — CAPA, batch release. Translate those as your safety substantiation reviews and your AE classification decisions. The logic FDA is now empowered to test under MoCRA is identical: who authorized the decision, based on what evidence, and why was it justified."

When to use it: Client is preparing for a facility inspection under the new MoCRA authority. Client is scaling into new product categories and their substantiation files haven't kept pace. Client is new regulatory or compliance leadership reviewing the program. An adverse event cluster, a consumer complaint spike, or an FDA letter has everyone's attention.

What it leads to: Another IRR — a systemic problem shows up decision by decision.

Take the Assessment →
Door-opener for one-decision exposure

Paste-Your-Record Tool (Homepage)

Live on the ComplianceWorxs homepage. Client pastes the actual justification language from one of the five decision points — a safety substantiation conclusion, an AE serious/non-serious classification reasoning, an ingredient change authorization. The tool drafts inspection-ready reasoning in 90 seconds, then shows them exactly what an FDA investigator would still ask that their record doesn't answer.

Bridging for your client: "The tool doesn't care what regulatory framework you operate under. It's looking for the authorization logic a trained investigator is taught to find — who, on what evidence, why justified, when. Those questions don't change between 21 CFR 211 and MoCRA §608."

When to use it: Client is fixated on one specific decision they're worried about — an AE they classified as non-serious that now looks borderline, a substantiation file they signed off on under time pressure, an ingredient substitution that never got re-reviewed. Screen share this live.

What it leads to: Inspection Response Record ($497) — a defensible artifact for that one decision.

Open the Homepage Tool →
Top-of-funnel content entry

The Inspection Record

The editorial companion site. Articles, a 483 observation library, and a lighter diagnostic. Use it for clients you're nurturing — regulatory leads at cosmetics brands who read your posts on LinkedIn but aren't ready for a product conversation. It feels like editorial, not a funnel.

When to use it: Content-first outreach. LinkedIn replies. Warm-up sequences with a regulatory or quality lead who doesn't know you yet.

What it leads to: Back into the ComplianceWorxs product stack once they engage.

Visit The Inspection Record →
02 — Sample Records for Live Demos

Three records. Three of the five decision points. Paste these on a screen share.

Each sample below lands on one of the five decision points: safety substantiation sufficiency, adverse event classification, and ingredient change authorization. They're realistic cosmetics brand scenarios — built to show a client exactly what happens when standard MoCRA-era documentation meets the question an FDA investigator is trained to ask.

How to use: Share your screen. Open complianceworxs.com. Paste the record below. Watch the tool produce inspection-ready reasoning. Scroll to the hard contrast line at the end: "An inspector does not ask for better language. They ask who authorized this decision, based on what evidence, and why it was justified." That's the moment your client realizes the gap is real.

Sample 1 — Safety Substantiation Review Decision Point 1
Product: Hydra-Renewal Moisturizer (SKU HRM-2024-03)
Substantiation Review — File Reference SS-HRM-2024

Safety substantiation record for Hydra-Renewal Moisturizer reviewed for adequacy per FD&C Act §608.

File contents: ingredient-level safety assessments sourced from supplier Safety Data Sheets, CIR (Cosmetic Ingredient Review) monographs for 14 of 17 ingredients, internal skin compatibility testing (HRIPT, n=52 subjects, no reactions above grade 1), stability data at 25°C/60% RH and 40°C/75% RH over 12 weeks, and preservative efficacy testing (USP 51 challenge).

Ingredients without direct CIR monograph entries reviewed against supplier safety documentation and concentration levels in predicate products. Regulatory Affairs concluded safety substantiation is adequate for the intended use and target population.

Product released to market Q2 2024. Substantiation file archived per retention schedule.

Responsible Person sign-off complete.

Why it's a good demo: The file looks complete by traditional cosmetics standards. But under MoCRA §608, an FDA investigator can now ask who evaluated the adequacy conclusion on the three non-CIR-monograph ingredients, what specific criteria governed accepting supplier documentation as sufficient, and what review occurred separate from the file assembly itself. The signature names a Responsible Person but doesn't capture the authorization logic behind the adequacy determination. "Adequate for intended use" is a conclusion, not a decision record.

Sample 2 — Adverse Event Classification Decision Point 2
AE Report AE-2024-0817 — Classification Disposition

Consumer complaint received 03-Aug-2024 via customer service portal. Reporter: adult female, age 34. Product: Hydra-Renewal Moisturizer. Described reaction: "burning sensation and redness across cheeks lasting approximately 48 hours following first application, resolved without treatment."

Report triaged by Quality team. No hospitalization. No medical intervention described. No permanent impairment. Reaction resolved within standard timeframe for mild irritant response. Reporter did not consult a healthcare professional.

Classified as non-serious adverse event per FD&C Act §605 definitions. Entered into AE log. No 15-business-day FDA reporting obligation triggered. Case closed with consumer refund and product return.

QA reviewer signature complete.

Why it's a good demo: Classification as non-serious is plausible on these facts. But MoCRA §605 classification decisions are now one of the highest-exposure calls a cosmetics brand makes — because if a cluster develops and any one of those "non-serious" classifications gets second-guessed on inspection, the 15-day reporting obligations chain back. There's no record of the criteria the reviewer applied, no capture of whether a second reviewer concurred, and no trail showing the classification was evaluated against the full text of §605 rather than a summary. When an investigator asks "who authorized this classification as non-serious, and under what decision framework," a QA signature isn't the answer.

Sample 3 — Ingredient Change Authorization Decision Point 4
Change Control CC-2024-0412 — Ingredient Source Substitution

Product family: Clarifying Cleanser line (SKUs CC-100, CC-101, CC-102)
Change: Glycerin source substituted from Supplier A (vegetable-derived, pharmaceutical grade) to Supplier B (vegetable-derived, cosmetic grade) due to Supplier A supply disruption.

Technical review: Supplier B CoA reviewed. Specifications meet or exceed Supplier A on identity, purity, water content, heavy metals. Compatibility with formulation confirmed by bench-scale evaluation and 4-week accelerated stability (40°C/75% RH). No visual, sensory, or pH changes observed.

Determined equivalent for in-use performance. Existing safety substantiation file considered unaffected by this change as glycerin identity and functional role in the formulation remain unchanged. No re-substantiation triggered.

Change implemented across CC-100, CC-101, CC-102 effective 15-May-2024. Change control record filed.

R&D and QA sign-off complete.

Why it's a good demo: The equivalence reasoning is defensible on technical grounds. But under MoCRA §608, the decision to treat an ingredient source change as not triggering re-substantiation is itself a decision FDA can now probe. There's no record of who specifically authorized the "no re-substantiation" determination, against what documented criteria, or what review preceded it. "Considered unaffected" is the conclusion. The question is who decided the substantiation file was unaffected, and on what authority. This is exactly the type of decision that surfaces under inspection when an AE cluster or stability issue emerges in a changed lot six months later.

03 — What To Say

Three client conversations. Three scripts.

You don't sell the product. You name the moment. These are the three situations where a ComplianceWorxs referral writes itself for a cosmetics brand under MoCRA.

Scenario A — MoCRA readiness review or pending FDA inspection
Client is preparing for facility inspection under FDA's new MoCRA authority, reviewing program readiness against the cGMP proposed rule, or responding to an FDA letter on listings or AE reporting.
Before our next call, take this assessment. It's a 20-question inspection simulation — you work it against your last safety substantiation review, your last AE classification, and your last ingredient change. Real records from your shop. Come back with the results and we'll map the exposure together.
Send: complianceworxs.com/assessment
Bridge for the client: "The page uses pharma vocabulary — CAPA, batch release. Translate those as your substantiation reviews and AE classifications. FDA's decision-logic bar under MoCRA is the same bar pharma has been held to for decades."
Next move after results: If they score 8+ gaps, recommend they order another IRR for the next decision under scrutiny. This isn't a one-decision problem.
Scenario B — Worried about one specific decision
Client is losing sleep over a specific call — an AE they classified as non-serious that's nagging at them, a substantiation file they signed under time pressure, an ingredient change that went through without re-review.
Pull up the justification language you have on that decision. Let's paste it into the tool on the ComplianceWorxs homepage and see what it produces. Then read the last line — that's the question FDA is going to ask if this one ever surfaces, and that's what your record has to answer.
Send: complianceworxs.com
Next move: After the tool exposes the gap, point to the IRR at $497. One authorization record, generated from the customer's own documents. This is a single-decision fix, not infrastructure. Good for clients who want to repair one specific exposure before it compounds.
Scenario C — New regulatory or compliance leadership at a cosmetics brand
Client has taken over the regulatory or quality function and is auditing where the program sits under MoCRA before committing to next year's budget or hiring plan.
The MoCRA defensibility review you're trying to do — ComplianceWorxs is built exactly for that. Take the assessment first. Then the next step is another IRR — because what you're describing isn't a one-decision problem. It spans substantiation, AE classification, and ingredient governance on every cycle. Every one of those decision points can fail under FDA's new authority the same way.
Send: complianceworxs.com/assessment
Next move: Recommend another IRR ($497) for the next decision under scrutiny.
04 — The Pay Math

What you earn, by product.

25% commission on every verified referred transaction. Commissions pay Net 30 after month-end through Stripe Connect.

ProductPriceYour commission
Case files$149(excluded)
Inspection Response Record$497$124.25 per unlock
The line that matters

Every Inspection Response Record your client orders pays $124.25. Cosmetics brands scaling through MoCRA compliance — especially those with multiple product lines and active AE volume — are exactly the profile that orders repeatedly.

05 — Questions or Need Help?

We're here before and after the referral.

If a client has a question your playbook doesn't answer, email partner@complianceworxs.com. We'll get back within two business days.

When you're ready to submit your first referral, use the partner portal link in your welcome email. Make sure the client email you submit matches the one they use at checkout — that's how Stripe Connect attributes the commission back to you.